Lee County 911 text messaging system rollout a success says Public Safety Director


LEE COUNTY, Fla. — In December, we told you how the county was launching a new text system where instead of calling 911, you can send them a quick text with your emergency.

Public Safety Director Benjamin Abes says so far, the system is working very efficiently.

“We’ve actually been really surprised and pleased with the rollout and implementation of the system,” said Benjamin Abes, public safety director.

“The next generation 911 system makes it easy to manage both the voice and the text interface.”

PREVIOUS COVERAGE: Emergency 911 text now available to Lee County residents

One man told NBC2 that he believes the new system will offer a safer route to contacting authorities

“You don’t want to be on the phone calling if you’re in the middle of a situation, you can just text. A picture is worth a thousand words so the police or Sheriff’s office can see exactly what’s going on,” said Robert Dibiase.


Now, even with this new text system, officials say if you’re ever in a dangerous situation, you should still always call 911 first, but then text if you can’t.

Tags: 911 textLee CountyNext Generation 911


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